FAQ (Frequently Asked Questions)
- How do I contact you and what are your hours?
- My department is a customer of yours and has an account ("bill me"). How come I can't order on account ("bill me") online?
- How can I get an online "bill me" account if my department has an in store account?
- Is this everything you have?
- How soon can I expect my order?
- Is everything in stock?
- Why don't you show shipping charges on your website?
- Do you charge sales tax?
- Why do I have to fill out a resale certificate when I provided you with a copy of my resale permit or my tax ID number?
- What is a FET (Federal Excise Tax) Exemption Certificate and why do I have to fill it out?
- As an individual officer, what is required for me to buy a gun?
- Do you sell to anyone?
- I asked for a tracking number. How come I wasn't given it immediately?
- I'm not happy with my order. How do I return something?
How do I contact you and what are your hours?
We may be contacted at:
Territorial Supplies, Inc.
PO Box 474 * Council, ID 83612
208-253-0036 * 800-221-7702
fax 208-253-0085 * sales@territorialsupplies.com
Our hours are Monday-Friday 8:00 AM - 5:30 PM MST. We are closed on all major holidays and a FEW other random days out of the year. If we do not answer the phone please leave a message and we will get back to you. Back to top
My department is a customer of yours and has an account ("bill me"). How come I can't order on account ("bill me") online?
We do this to protect not only ourselves, but also you, the customer. Not everyone in a department is authorized to make purchases on behalf of the department. We also require new customers to submit a credit application -- this includes municipalities. By allowing only us to set up your pay on account online account, we are helping to ensure that only authorized individuals have acccess to the "bill me" option. Back to top
How can I get an online "bill me" account if my department has an "in store" account?
Contact Stephanie at 208-253-0036 or 800-221-7702 in the afternoons to have her set up an onlline "bill me" account for your department. It only takes a few minutes. Back to top
Is this everything you have?
No. As a small business with a limited number of employees we do not have time to put everything we can order onto our website. If you are looking for something by one of the manufacturers shown on our website or something along the lines of what we sell please give us a call. We can often help you. Back to top
How soon can I expect my order?
If we have your items in stock we usually ship within 2 business days of receiving all completed paperwork (if required). If we do NOT have everything in stock delivery times vary depending on who the manufacturer is and what the items are. Also, we ship internet, individual (non-agency) and small dollar orders complete. Other orders are usually shipped as we have items. If you have a preference on whether you want your order shipped complete or to partial ship, please let us know. NOTE: If you choose to partial ship you will be charged shipping for each shipment. Back to top
Is everything in stock?
No. Due to ever changing inventory we do not list stock status on our website. If you need something within a specified time frame please contact us before placing an order to ensure that you will receive your item on time. Back to top
Why don't you show shipping charges on your website?
We do show shipping charges on our website, however it is when you are towards the end of placing an order. Shipping charges are based on several variables including weight, value, size and zip code of where the package is being delivered. For these reasons, we have to have all of your address and order information entered into our online order system before you will find out the shipping cost. When phoning in an order we have to check our shipping system and/or get a shipping quote from the factory(ies). This method will require us calling you back. Back to top
Do you charge sales tax?
Yes, we charge Idaho and Washington state sales tax for residents/businesses/agencies of those states unless they complete a sales tax exemption (resale) certificate. If you are a business/exempt entity in Idaho or Washington and are purchasing an item for resale please tell us when placing the order and complete and fax to us a sales tax exemption (resale) certificate. This is certificate is required BY LAW -- NO EXCEPTIONS! Back to top
Why do I have to fill out a resale (sales tax exemption) certificate when I provided you with a copy of my resale permit or my tax ID number?
State tax departments require us to have a completed sales tax exemption certificate for residents/businesses/agencies of Idaho and Washington who are requesting tax exempt status. Back to top
What is a FET (Federal Excise Tax) Exemption Certificate and why do I have to fill it out?
Federal Excise Tax is NOT sales tax. The U.S. Fish and Wildlife Service describe Federal Excise Tax's role in the following excerpt*:
"The Federal Aid in Wildlife Restoration Act, popularly know as the Pittman-Robertson Act, was approved by Congress on September 2, 1937, and begin functioning July 1, 1938. The purpose of this Act was to provide funding for the selection, restoration, rehabilitation and improvment of wildlife habitat, wildlife management research, and the distribution of information produced by the projects. The Act was amended October 23, 1970, to include funding for hunter training programs and the development, operation and maintenance of public target ranges. Funds are derived from an 11 percent Federal excise tax on sporting arms, ammunition, and archery equipment, and a 10 percent tax on handguns. These funds are collected from the manufacturers by the Department of the Treasury and are apportioned each year to the States and Territorial areas (except Puerto Rico) by the Department of the Interior on the basis of formulas set forth in the Act."State agencies and SOME federal agencies are exempt from FET when firearms or ammunition are used in the course of duty and are not resold. We MUST have a completed and current FET Exemption Certificate on file BEFORE we bill you otherwise you will be charged the tax in (individual officer) price. Prices shown on our website are FET OUT prices.
Back to top*U.S. Fish & Wildlife Service Federal Aid in Wildlife Restoration (Pittman-Robertson)
Weapons for duty use ONLY:
As with all firearms purchases, please call us to place an order.
A letter on department letterhead that is signed by your Sheriff or Chief ONLY -- use our Sample Letter.
Payment (certified funds, personal check (allow 1 week for check to clear), Visa, American Express, Master Card, Discover Card).
Allow $22.00 shipping per rifle or shotgun (unless H-S Precision), $40.00 shipping for H-S Precision rifles and $25.00 shipping per handgun. Shipments to Alaska and Hawaii will be higher due to transportation costs. By law, firearms will be shipped to the department or an FFL holder only.
WA and ID State sales tax is additional. Please include your LOCAL sales tax rate (WA residents use the rate for the zip code the weapon is being shipped to).
Weapons for personal use:
We can only sell weapons to Idaho state residents. If you live in another state and wish to purchase a firearm through us you will have to go through a FFL holder in your state (we will transfer the weapon to them and they will transfer it to you). Please arrange for this before placing your order.
Federal regulations require firearms to be shipped to a department or FFL holder ONLY. Back to top
No. We can only sell and ship to residents of the continental United States and Alaska and Hawaii. Some items are available only for law enforcement. Depending on your state's laws you may not purchase certain items -- it is YOUR responsiblity to know if you can legally purchase an item (shipping is still due if you purchase an item and then find out you cannot own it). We will not be held responsible if you purchase an item that is illegal for you to own. We reserve the right to refuse service to anyone for any reason. Back to top
I asked for a tracking number. How come I wasn't given it immediately?
If an item is dropshipped then we have to contact the factory it is coming from. For items that are shipped from our warehouse we have to go to a separate building to check -- our shipping people also do not come in until the afternoon. Back to top
I'm not happy with my order. How do I return something that is new and in the box?
Contact us for an RMA number BEFORE returning the unwanted items. We cannot accept items back after 30 days (some custom order items and all Panasonic products are non-returnable unless our error). Once we receive the item back, we will inspect it and credit you for the item. Items returned must be new or like-new in the box to receive full credit. We may at our descretion charge a restock fee. Shipping is still due. Unless an item is defective, once it is installed or no longer in like-new condition you have bought it EVEN IF YOU HAVE RETURNED IT TO US. Some items are custom ordered and are non-returnable unless our error. Custom ordered products are not always labelled as such -- when in doubt ask before you buy. Please see our Policies section for further details. Back to top