Our WSCA Contract Policies

We strive to ensure that your order is to your satisfaction, however mistakes do occasionally happen. Open your package immediately upon arrival and please contact us immediately if there is a problem with your order. Please be sure you understand our return/exchange and repair policies. Thank you for your understanding.

PANASONIC PRODUCTS RETURN POLICY

Panasonic Notebooks, Tablet PCs, the Arbitrator and all other Panasonic products are non-refundable/non-returnable. Defective items will be repaired/replaced as per manufacturer's warranty. Call 1-800-LAPTOP-5 for support.

This is our Detailed Panasonic Return Policy. Under this policy all Panasonic products are non-refundable, and this supersedes all other return policies. There are NO EXCEPTIONS to this policy. Any Panasonic product that is deemed defective may be returned for a replacement only within 30 days of receipt of item, but a request for refund will not be granted. If a Panasonic item is returned for a replacement, but no problems are found, the item will be returned at your (the buyer's) expense. You should be certain in your decision to purchase a Panasonic item and must agree to this policy before completing your order. By placing your order, you indicate your agreement to this policy. Call 1-800-LAPTOP-5 for support.

GENERAL

1. We reserve the right to refuse service to anyone. We also reserve the right to check that you are who you say you are and that you are authorized to purchase the product(s) that you are ordering (this does not override the fact that it is your responsibility to know your department rules and to abide by them).
2. Prices and availability subject to change without notice. We have done our utmost to detect all typos and pricing errors. If any are subsequently found and affect your order, we will inform you before processing the order.
3. Credit Card Purchases: There is a 4% service charge for credit card purchases of Panasonic items.
4. We are not responsible for the use nor misuse of any product.
5. We are not responsible for any typographical errors.
6. As per this contract, we are only able to sell and ship to participating governmental agencies in Idaho.
7. $15.00 minimum order requirement.
8. We do NOT automatically grant net 30 day accounts ("bill me" accounts) to government agencies. All businesses and agencies wishing to be billed need to fill out a credit application, submit it to us and be approved before we will set up a Net 30 or Net 15 day account. All other orders will be credit card or prepaid (personal checks must clear the bank before the order is processed).
9. This website may not be copied in part or full without express written permission from the publisher.

ORDERING INSTRUCTIONS

1. Orders can be placed via phone, email, fax or mail. State quantity, item number and price. Note any details that must be included.
2. If your department requires purchase order numbers, please have one ready when you place your order. We are not responsible for unauthorized orders -- the money is still due. Know your department rules!
3. All prices are FOB origin. We will gladly quote you a delivered price if you require one. Please see our Shipping section for our methods.
4. We charge local sales tax for Idaho. If you are tax exempt please fill out and fax a sales tax exemption certificate (this includes governmental agencies -- we cannot accept tax ID numbers).

SHIPPING

1. Panasonic products are primarily shipped via FedEx.
2. Shipping and handling charges are additional to the product price. All items are shipped FOB origin.
3. Minimum shipping charges are $8.95.
4. Due to different factory ordering requirements, we are unable to guarantee when an item will ship. In other words, faster shipping does not necessarily speed up the lead time -- it only speeds up the delivery time.